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Shipping And Receiving

Shipping And Receiving

Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited.
Please do not ship valuables. We cannot be responsible for contents.
The hotel can store packages and boxes for a maximum of 2 days pre and 2 post scheduled events; additional storage charges may apply if material are received beyond these specified times..
When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage.
Conference Name
Event Dates
Client / Guest Name
Hold for Arrival (arrival date)
Attention <your catering/event contact>
Hotel Name / Address / City State ZIP
Number of packages in that shipment
We also recommend that you have a packing slip both inside and outside of each package.  Guests will be responsible for the packing and return of all packages.
Receiving, handling and shipping charges may apply.  No COD packages will be accepted.  The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

Shipping from the Hilton Albany

The Hilton Albany utilizes Fed Ex and UPS for our shipping needs. Please contact your Event Manager for pick-up and delivery schedules. A Freight-Forwarding Form should be obtained from your Catering/Event Manager and completely filled out for shipping.

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Hilton Albany | 40 Lodge Street, Albany, New York 12207